Post Office Travel Insurance

Affinity / Retail

Tier 1

Trustpilot

1.8

3,635 reviews

HX: 4.5 (52,964)

Underwriter

Not confirmed from public site (previously reported as Ageas)

Details

FCA: 409080

Updated: 2026-03-26

Website: www.postoffice.co.uk

Product Details

Policy tiers: Economy, Standard, Premier

Defaqto: 5-star (Premier)

Single trip age limit: Age limits apply (not specified on landing page)

Annual age limit: Age limits apply (not specified on landing page)

FCA entity: Post Office Limited (FRN 409080). Travel insurance via Post Office Management Services Ltd (FRN 630318). Underwritten by Astrenska Insurance / Collinson (FRN 202846)

Trustpilot scope: Whole brand

Data confidence: verified

Target Segments

FamiliesPre-existing medicalBackpackers / long-stayCruise

Awards

Best Travel Insurance Provider — Your Money Awards 2025

Key Differentiators

• Medical Assistance Plus — free 24/7 outpatient care via Air Doctor
• Under 18s with no medical conditions go free
• Backpacker cover up to 18 months (Economy only)
• £62 million+ paid in claims over last 5 years
• COVID-19 cancellation cover as standard

Notes

IMPORTANT: Trustpilot rating (1.8) covers entire Post Office brand, not just travel insurance — heavily skewed by mail/banking complaints. Winter sports is a PAID ADD-ON, not included as standard (corrects previous assumption). High-street brand trust. 3 tiers. Trip extension upgrades available (45 or 60 days on annual). Gadget cover and cruise cover available as add-ons.

Note: Underwriter not confirmed from public website. May be named in policy wording documents only.

Observations

2026-03-26productby Verified from website

Post Office winter sports is a PAID ADD-ON, not included as standard — corrects previous assumption. Has Medical Assistance Plus (Air Doctor). Under 18s go free. Backpacker cover available up to 18 months (Economy tier only). Premier tier is Defaqto 5-star. Trustpilot 1.8/3,635 reviews covers ENTIRE Post Office brand (mail, banking, etc.) — not travel-insurance specific.

#winter-sports#correction#trustpilot-scope#verified

Ad Observations

2026-03-23google

“Winter Sports Now Included | Post Office Travel Insurance”

Promoting winter sports inclusion as a key differentiator. Seasonal messaging for late-season ski market.

Comprehensive coverValue / price